WCAX.COM Local Vermont News, Weather and Sports-Vt. Regulators Send Stern Message to FairPoint
Member Center:
Montpelier, Vermont - April 3, 2009
The Vermont Public Service Department is sending a strict message to FairPoint.
If performance does not improve by early summer, FairPoint needs to hire an independent software company to take over its computer system, and replace its New England executives.
The utility took over Verizon's landlines in Vermont, New Hampshire and Maine two months ago, and switched to it's own computer system. A customer service call backlog was expected, but there have been even more problems than Vermont regulators anticipated.
FairPoint will have a day long hearing in New Hampshire, where there are similar problems.
