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SOURCE: Infinity Consulting Solutions
Winning service quality scores quadruple industry average indicating widening gap between industry leaders and laggards.
New York, NY (PRWEB) February 11, 2013
Infinity Consulting Solutions headquartered in NYC with regional offices in Chicago and Minneapolis announced today it has been named to Inavero’s 2013 Best of Staffing™ Client list of award winners for the 4th year in a row. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing list provides the only statistically valid, objective, service quality benchmarks in the industry and reveals which staffing agencies are delivering exceptional service to their clients. This year’s list highlights a growing divide among the industry’s leaders and laggards, and identifies Infinity Consulting Solutions as one of the best staffing agencies for companies to call when they are looking to hire temporary or permanent employees.
Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing Client winners achieved satisfaction scores quadruple the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing list truly stand out for their service quality. Infinity Consulting Solutions received satisfaction ratings of 9 or 10 out of 10 from 76.7 percent of their clients, significantly higher than the industry’s average of 39 percent.
“We are excited to be recognized as part of this elite group of staffing providers. More importantly I applaud our recruitment and service organizations efforts that have helped elevate ICS to achieve this special recognition. Being among the Best of the Best of Staffing award winners with a Net Promoter Score of 76.7% is a wonderful achievement. My sincere appreciation goes out to our clients who have been gracious to respond and help ICS achieve this coveted award. Less than 1% of staffing firms in the US and Canada have been named to the Best of Staffing List for Client Satisfaction” ICS’s President, Doug Klares said. “We are proud and honored to be recognized for our efforts in this way.”
“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO, Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
**Bureau of Labor Statistics
About Infinity Consulting Solutions
ICS is the optimal recruitment solution for your business. We believe a high touch partnership with our clients is the key to delivering the perfect candidate in the shortest time possible. Clearly understanding the cultural DNA of our clients work environment is paramount to our success. ICS’ personalized approach is the reason why our clients enjoy low turnover and one of the highest employee retention rates in the industry.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.
Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.
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