Lines have been getting longer at border crossings from Canada into Vermont and even people who paid to be in the fast lane are experiencing long waits.
Vermont Congressman Peter Welch says he's hearing from people who make frequent trips across the border. They went through the prescreening process and paid extra to get Nexus cards that are supposed to allow for quick trips through customs. But that's not happening.
"There's no value in having to stay in the standard line. And I know you've got resource issues, but there must be some suggestions you might have to let folks with the Nexus card be processed more quickly, because if they have to stand in the regular line, they're not going to get the card," said Welch, D-Vermont.
One problem is that Vermont border crossings have seen a 20 percent reduction in customs staffing, reducing the number of lanes that are open at any given time. Customs officials also say it some cases there aren't enough people using Nexus cards to warrant keeping special lanes open.