Vt. Health call center beefed up out of state - WCAX.COM Local Vermont News, Weather and Sports-

Vt. Health call center beefed up out of state

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MONTPELIER, Vt. (AP) - More criticism was directed Tuesday at the Vermont Health Connect insurance exchange - this time because its call center is being beefed up with out-of-state workers.

Vermont Republican Chairman David Sunderland issued a statement criticizing Gov. Peter Shumlin for outsourcing jobs to a Nebraska firm handling billing and collections for Vermont Health Connect.

Also Tuesday, the administration announced that 60 new call takers are being brought on to reduce wait times for people calling in to Vermont Health Connect.

Those jobs are being added at a Chicago-based contractor hired to provide call center services to the exchange.

Commissioner Mark Larson of the Department of Vermont Health Access says the callers are being added under an existing contract at no additional cost.

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