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Irving Energy settles with AG over propane complaint - WCAX.COM Local Vermont News, Weather and Sports-

Irving Energy settles with AG over propane complaint

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MONTPELIER, Vt. -

The state has settled a complaint against Irving Energy for violating Vermont's consumer protection laws. Attorney General Bill Sorrell says the company will pay $425,000 to consumers, the Low Income Home Energy Assistance Program, and the State for civil penalties.

Irving is one of the largest propane retailers in New England.

Sorrell says the company delayed removing propane tanks and issuing refund checks after consumers had terminated their service. They instead offered a credit, which violates the state's consumer protection laws. This is the third such settlement over complaints about propane dealers in Vermont.

"So now with the three settlements it's pretty much a half a million dollars back to Vermont consumers, $300,000 to Vermont in penalties from the three cases and about $450,000 to the state's LIHEAP fund fuel assistance for low income Vermonters," said Sorrell.

Refund checks should be issued within six weeks. If you get a letter from the Attorney General's office, don't throw it out, it could be a check.

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