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Healthcare Industry Adopting Cloud Contact Center Technology to Meet Dramatically Shifting Requirements for Service Efficiency
SALT LAKE CITY, April 28, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that twelve new healthcare and related medical industry organizations have selected inContact during the first quarter. inContact is gaining traction with its triple-threat combination of cloud technology, contact center expertise and health industry experience.
Pressured to reduce operational costs and to radically improve service delivery, many healthcare organizations are recognizing the advantages of cloud technology to overcome the challenges associated with aging, disconnected premise software. Top reasons for choosing inContact's 100% cloud contact center solution include scalability, speed of deployment and flexibility to extend and integrate with other enterprise systems.
"Cloud technology is helping reshape healthcare IT," noted Paul Jarman, inContact CEO. "Security, reliability and compliance are of utmost importance across the broad spectrum of companies in healthcare. inContact is able to satisfy those security needs and provides a world-class cloud solution that includes geographically redundant data centers and a carrier-grade telecom infrastructure which work together to provide a 99.99 percent uptime guarantee."
The new inContact customers range from healthcare providers to insurance to pharmaceuticals and medical technology. In addition to the core contact center features-multichannel cloud ACD and IVR-many of the new customers will also be implementing inContact's integrated cloud solutions for workforce management (WFM), ECHO Customer Feedback, Quality Management or Analytics-Driven Quality (ADQ).
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.
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