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SOURCE Ubiquity Global Services
Ubiquity to Deliver Services for Leading Australian Online Retailer
NEW YORK, June 11, 2014 /PRNewswire/ -- Ubiquity Global Services, a multinational services organization with deep expertise in the payments and digital commerce space, today announced the execution of a strategic partnership agreement with The Catch Group, a leading Australian online retailer.
"We're excited to be partnering with Ubiquity," said Adam Rudy, The Catch Group's head of customer experience. "The quality and security of The Catch Group's retail experience is a top focus for our organization. Ubiquity delivers exceptional servicing results and offers innovative technology solutions, and we believe their partnership will greatly benefit our customers."
Ubiquity will provide customer contact center services, risk management solutions, back office administration and other support services for The Catch Group. "We recognized an inherent cultural alignment with Ubiquity," continued Rudy, "and appreciated the company's unique commitment to employee education and career development."
"We're thrilled to initiate our strategic partnership with The Catch Group," said Ubiquity president, Matt Nyren. "We've long been interested in servicing the Australian market, but having an opportunity to partner with a successful, customer-focused company like The Catch Group is especially exciting. We're looking forward to a mutually beneficial relationship with The Catch Group and the creation of an innovative servicing platform for their customers."
About Ubiquity Global Services
Ubiquity Global Services (www.ubiquitygs.com) is a services organization offering a wide variety of support services designed to improve customer satisfaction while reducing operating costs. The company's offering includes live customer experience management services, interactive voice response (IVR) solutions, multi-channel real-time servicing and risk management. Ubiquity has developed a next-generation technology platform engineered for operational excellence while delivering clients meaningful and actionable business intelligence. Headquartered in New York City, the company's expanding network includes service delivery locations in the United States, El Salvador and the Philippines. Together with its clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
Phone: +1 212-365-8230
About The Catch Group
Founded by entrepreneurial brothers Gabby and Hezi in 2006, with a mission to bring fun back to shopping, The Catch Group is Australia's number one online shopping group comprising category leading and disruptive retail brands CatchOfTheDay.com.au, Scoopon.com.au, GroceryRun.com.au, Mumgo.com.au, Eatnow.com.au and WestAvenue.com.au
Headquartered in Melbourne, Australia, The Catch Group sells on average one item every second, 24 hours a day, seven days a week. The group's rapid growth and success caught the eye of a consortium of high profile investors including James Packer's Consolidated Press Holidays and Tiger Global, who in May 2011, invested $80 million into the business for a minority share.
Phone: +61 412 066 048
Phone: +61 424 830 200
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