Shumlin: Vt. Health Connect exchange not worth the money - WCAX.COM Local Vermont News, Weather and Sports-

Shumlin: Vt. Health Connect exchange not worth the money

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MONTPELIER, Vt. - On Wednesday Vermont's Health Care Chief Lawrence Miller gave a blunt and depressing assessment of Vermont Health Connect's performance.

"I do think our customer management system needs a complete review; it's not adequate to the task and our call center hours at our level 2 call center are also not adequate," Vt. Health Reform Chief Lawrence Miller said Wednesday.

On Thursday morning at a press conference when the governor was asked about Vermont Health Connect's poor performance, he refused to comment until Thursday afternoon.

When Gov. Peter Shumlin did comment, he called the implementation of the exchange's website his greatest frustration in his time as governor. The state now plans to spend all $171 million given to it by the federal government for the exchange. 

The governor says so far the exchange has not been worth the money.

"Definitely not worth the money. My hope is we can make it worth the money by getting it right. As governor that's my job... This is a tale of two worlds. There are folks who have signed up who don't have circumstances that need changing who are getting good affordable insurance and can tell you they're having a great experience. Then there's the folks who have change of circumstance where it's extraordinarily frustrating to them and to me," said Shumlin, D-Vermont.

Technical issues causing confusion for customers must be sorted out by Nov. 13, when the next enrollment period begins. Shumlin asked his team to come up with a contingency plan if the tech problems are not fixed by then.

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