Vermont 911 service restored after outage - WCAX.COM Local Vermont News, Weather and Sports-

Vermont 911 service restored after outage

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Something unusual happened Wednesday at the Vermont State Police barracks in Williston. Communications Director Rich Kelley says it was quiet.

"We aren't getting calls," Kelley said. "You say, hey, it's been quiet for a little bit. And you pick up your cellphone try to call and it doesn't go through. And we started making notifications from there."

And it wasn't just in Williston. The 911 system was down statewide from 12:18-12:55 p.m.

Kelley says the Williston barracks usually receives hundreds of calls a day. They act as dispatch for Chittenden and parts of Washington counties. And he has never seen an outage last this long.

But the state E911 board says while the outage was fixed, they still don't know the exact cause.

"I don't know what happened, but this should not have been happening. The system is designed to be redundant and fall tolerant. This should not have happened and I can't tell you why it did," said David Tucker of E911.

Tucker says Vermont's 911 system is run by a company out of Colorado, and it is one of the only states in the country that has a statewide 911 system.

He says people were still able to contact police by calling their local department's seven-digit number, but the state says the next step will be tracing the numbers who called 911 during the outage.

"We don't know at this point how many calls or how many callers attempted to reach us, but as soon as we have that information, we will deal directly with those callers to the best we can and then go from there," Tucker said.

So far, state police say there were no reports of emergency incidents that were missed due to the outage.

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