Vermont 211 celebrates progress this Feb. 11

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FILE photo(Kinsley Centers)
Published: Feb. 11, 2021 at 6:17 AM EST
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BURLINGTON, Vt. (WCAX) - It’s Feb. 11 or 2-11 and that has members of Vermont 211 celebrating their accomplishments.

Executive Director MaryEllen Mendl says just last year, their specialists responded to more than 54,000 contacts. That’s up 50% from the year before and a call volume not seen since Tropical Storm Irene in 2011.

But Mendl says Vermont 211 is ready. They’re structured to manage a crisis and be there for the people who need help finding the most appropriate resource.

For example, we’re told in December, the contact center made more than 1,700 referrals to food resources, a 620% increase over 2019.

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