Documents detail frightening shortages at Vt. senior care facilities

Published: Nov. 13, 2018 at 5:24 PM EST
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What went wrong at three Vermont senior care facilities that led the state to step in?

We told you Friday the state is seeking a receivership of three Pillsbury residential care properties: Pillsbury Manor South, Allenwood in South Burlington and Homestead in St. Albans.

Attorney General T.J. Donovan said the facilities didn't have enough staff or food, residents' checks were not being cashed and Pillsbury wasn't paying its bills.

Now, we're learning from court documents just how bad the conditions were.

Before the state got involved, the facilities owed their food vendor over $50,000, $20,000 of that was past due. Employees said there was only a two to three day supply of food and the vendor said it would no longer deliver without a payment. Court paperwork shows that vendors sometimes got paid when they reached out to owner Andrew White's wife. She would pay with a credit card or use their own personal money.

There are 102 residents receiving Level Three care spread out over the three facilities. Level Three residents require help with personal care, meals, dressing, bathing and general supervision. But a shortage of nurses led to deteriorating care, in some instances, one nurse would be covering multiple buildings overnight and some nurses worked 100 hours a week. There are multiple cases of employees not monitoring residents leading to emergency room visits. One resident fell twice in their room in one day, leading to their death just days later.

Adult children of residents in the facilities said there were cases of medication being delivered hours late. Food intake wasn't monitored for diabetes patients and some fentanyl went missing. It was prescribed to a patient who never got it and it was never reported to police or the state, which is required.

Andrew White is the manager of four East Lake Capital Management Companies according to court paperwork. He is based out of Dallas, Texas, and the state of Vermont says they have had little to no explanation from him on the complaints. Staffers at the facilities also said it would take up to 10 days for a response from him. Similar complaints from facilities owned by White are also in court In Texas and Tennessee.

Wednesday, the state of Vermont will be in court to lay out their reasoning for the receivership.

"We want the court to appoint the receiver in a permanent manner, so this business can get back on track and we can protect these Vermonters," said T.J. Donovan, D-Vt. Attorney General.

The state hopes to appoint local attorney Douglas Wolinsky as the permanent receiver. Wolinsky specializes in bankruptcy, corporate and financial services cases. WCAX News reached out to Wolinsky to speak about the receivership, but we had not yet heard back when this story was published.